RETURN & EXCHANGE POLICY

Last Updated: June 2026

At Mercer Suits, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer exchanges under the following conditions.

Exchange Period

Exchange requests must be submitted within 7 days from the date of delivery.

How to Request an Exchange

To request an exchange, please contact Mercer Suits at info@mercersuits.com within 7 days of receiving your order. Please include your order number, the item(s) you wish to exchange, and the reason for the exchange. Additional information or photographs may be requested to facilitate the review process.

Exchange Eligibility

To qualify for an exchange:

• The item must be unused, unworn, unwashed, and in its original condition.
• All original tags, labels, packaging, and accessories must be included.
• Proof of purchase or order confirmation must be provided.
• The item must not show any signs of wear, damage, or alteration.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Altered or tailored garments
• Customized or made-to-order products
• Gift cards
• Items marked as final sale, clearance, or non-returnable

Shoes

Shoes are eligible for exchange only if they:

• Have not been worn outdoors.
• Are returned in their original box and packaging.
• Show no signs of wear, damage, or use.

Suits, Jackets, Shirts, and Ties

Formal wear and accessories may be exchanged provided they are returned in their original condition, with all tags attached, and without any alterations or tailoring.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact Mercer Suits within 48 hours of delivery. We may request photographs or additional information to assess the issue. If approved, Mercer Suits will arrange an appropriate exchange at no additional cost to the customer.

Order Cancellation Policy

Orders may be cancelled within 12 hours of placement, provided they have not yet been processed or shipped. Once an order has been processed or shipped, it can no longer be cancelled.

Refund Policy

Mercer Suits operates an exchange-only policy. Refunds are not provided except where required by applicable law.

Shipping Costs

Customers are responsible for all shipping costs associated with exchange requests, including return shipping and the shipment of replacement items, unless the exchange is the result of a defective, damaged, or incorrect product supplied by Mercer Suits.

Refused Deliveries

Refusing delivery of an order does not automatically qualify the customer for an exchange or refund. Any request related to a refused delivery will be reviewed on a case-by-case basis.

Exchange Approval

All exchange requests are subject to inspection and approval upon receipt of the returned item. Mercer Suits reserves the right to refuse any exchange request that does not meet the conditions outlined in this policy.

Dispute Resolution

Customers are encouraged to contact Mercer Suits directly regarding any order-related concerns before initiating a chargeback or payment dispute with their payment provider. We are committed to working with customers to resolve issues fairly and promptly.

Contact Us

For exchange requests or assistance, please contact:

Mercer Suits

Email: info@mercersuits.com

Website: https://mercersuits.com

Governing Law

This policy shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Mercer Suits reserves the right to modify or update this policy at any time without prior notice.